Free shipping over ₦100,000 · 15-day returns · 1-year warranty on every device
Ecosgadget

Customer care

Here to help.

Delivery, returns and support for your next device. Find the essentials below, or speak with our team on WhatsApp.

Shipping & delivery

We deliver within Nigeria. Shipping is free on orders of ₦100,000 or more, and ₦5,000 for orders below that amount. Your shipping charge appears at checkout before payment.

Enter your street address, city, state and phone number at checkout so we can arrange delivery. For a delivery estimate to your location or an update on an order, contact us on WhatsApp with your location or order reference.

Pre-order products show their shipping time on the product page. Check that timing before placing your order.

Ask about delivery

15-day returns

Changed your mind? We offer free 15-day returns. Contact us on WhatsApp to start a return and get the instructions for sending your item back.

Include your order reference, the item you want to return and the reason. If an item arrived damaged or is not working as expected, share photos or a short video so we can help.

Our team can confirm eligibility, collection or drop-off arrangements, and refund timing for your order before you send anything back.

Start a return

Warranty

Every device comes with a 1-year warranty. If you experience a fault, contact us on WhatsApp with your order reference, device name and a description of the issue.

Photos or a short video of the fault can help us assess the next step. Keep your proof of purchase available when requesting support.

For coverage details on a specific product, including accessories, ask our team before buying. We can confirm the applicable terms and explain the assessment and repair process for your item.

Get warranty support